PORTFOLIO

I want to spend less time placing and picking up my order from CoffeeHouse so that I can spend more time learning productive HR work.

Goals

1. Spend more time on productive office work.
2. Spend less time picking up an order for yourself and your coworkers.
3. Make a quick decision to select from the daily specials.
4. Order with a smartphone to avoid long queues and save time.

Frustrations

1. To fetch coffee and beverages under her tight and demanding schedule at the office.
2. Coordination of her pickup
3. Getting incomplete or incorrect large orders
4. When orders sit too long and ordered items get cold.

User Profile

Tania belongs to the second generation of an Indian American family. She did her major at New York University in MBA Human Resources. She lives alone in New York. She got a job as an intern at IBM. She is a hard-working girl who is trying her best to become permanent after her internship is over.

Tania goes to the coffeehouse to pick up an order for herself and up to a dozen coworkers. Her tight schedule forced her to order CoffeeHouse items in advance so she could pick them up quickly and efficiently. She drinks a lot of coffee to stay active, spends a major part of her time in the office, and coordinating with her seniors. She is the ideal customer for CoffeeHouse. The most common frustration for Tania involves the coordination of her pick-up. At times, lack of coordination leads to an incomplete or incorrect large order. Sometimes the order is left too long and the coffee or hot food items become cold.